Trust

Operational

Maintenance April 3, 2019


Vision Product Maintenance

Scheduled Start: 04/03/2019 8:00:00 PM MDT
Scheduled End: 04/03/2019 8:30:00 PM MDT

Products Affected

Vision

Regions Affected

United States

Notes

04/03/2019 7:23:26 PM MDT - The InsideSales.com Technology Team will be performing Maintenance on the Vision product on April 3, 2019 from 8 PM MDT. Customers might experience a 5-10 minute outage during this maintenance time frame. InsideSales.com Technology Team


Maintenance April 16, 2019


Data Carrier Maintenance

Scheduled Start: 04/16/2019 11:00:00 PM MDT
Scheduled End: 04/17/2019 6:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States

Notes

04/11/2019 8:25:24 PM MDT - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Tues. March 12, 2019. The time frame for this maintenance will begin at 10:00 PM MST (12:00 AM Eastern GMT-4) and is expected to finish at 3:00 AM MST (5:00 Eastern GMT-4) the following morning. This maintenance will focus on a communication circuit between our data centers. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 5 hours of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Maintenance April 17, 2019


Data Carrier Maintenance

Scheduled Start: 04/17/2019 10:00:00 PM MDT
Scheduled End: 04/18/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

Canada

Notes

04/12/2019 6:35:00 PM MDT - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Thursday. April 18, 2019. The time frame for this maintenance will begin at 10:00 PM MT (12:00 AM Eastern GMT-4) and is expected to finish at 4:00 AM MT (6:00 Eastern GMT-4) the following morning. This maintenance will focus on restoring the network to optimal performance. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 1 hour of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Data Carrier Maintenance

Scheduled Start: 04/17/2019 10:00:00 PM MDT
Scheduled End: 04/18/2019 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

04/01/2019 8:27:48 PM MDT - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Tues. March 12, 2019. The time frame for this maintenance will begin at 10:00 PM MST (12:00 AM Eastern GMT-4) and is expected to finish at 3:00 AM MST (5:00 Eastern GMT-4) the following morning. This maintenance will focus on a communication circuit between our data centers. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 5 hours of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Maintenance April 18, 2019


Data Carrier Maintenance

Scheduled Start: 04/18/2019 10:00:00 PM MDT
Scheduled End: 04/19/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States

Notes

04/17/2019 10:01:38 PM MDT - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Thursday. April 18, 2019. The time frame for this maintenance will begin at 10:00 PM MT (12:00 AM Eastern GMT-4) and is expected to finish at 4:00 AM MT (6:00 Eastern GMT-4) the following morning. This maintenance will focus on restoring the network to optimal performance. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 1 hour of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Maintenance April 19, 2019


Data Carrier Maintenance

Scheduled Start: 04/19/2019 10:00:00 PM MDT
Scheduled End: 04/20/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

04/18/2019 8:04:16 AM MDT - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Thursday. April 19, 2019. The time frame for this maintenance will begin at 10:00 PM MT (12:00 AM Eastern GMT-4) and is expected to finish at 4:00 AM MT (6:00 Eastern GMT-4) the following morning. This maintenance will focus on restoring the network to optimal performance. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 1 hour of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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26

Playbooks EU Tasks and Prospects issue

2019-03-26

Incident Log

2:02 AM MDT

The InsideSales.com Technology Team is observing an issue with the Playbook product on the EU Pod. End users are experiencing issues with loading of tasks and prospects correctly. We are aware of the issue and are actively working to restore service to those services. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:29 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 2:28am MST we restored service to the Tasks and Prospects services. InsideSales.com Technology Team

State:

Status: Operational

Playbooks email issue in the EU

2019-03-26

Incident Log

1:52 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks email service in the EU Pod. End users are experiencing difficulty with connecting to and using the email functionality within Playbooks. We are aware of the issue and are actively working to resolve the issue. InsideSales.com Technology Team"

State: Identified

Status: Degraded Performance

3:31 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 3:25am MST we restored the email service to the Playbooks product in the EU Pod. InsideSales.com Technology Team

State:

Status: Operational

Playbook issue on US2 Pod

2019-03-26

Incident Log

7:55 AM MDT

The InsideSales.com Technology Team has detected a possible issue with Playbooks product on the US2 Pod. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:02 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product on the US2 Pod. End users are experiencing some issues with tasks not loading correctly with the product. Task syncs also appear to be not updating properly and point rewards will be delayed as a result. We are aware of the issue and are actively working to restore service to the task functionality. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

8:53 AM MDT

The InsideSales.com Technology Team continues to work on a resolution for this issue that is affecting the Playbooks product on US2. We will provide additional updates as we work through this issue. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

9:25 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 9:19am MST we restored service to the Playbooks task issue on the US2 Pod. InsideSales.com Technology Team

State:

Status: Operational

27

Playbooks US2 and US3 issue with import prospect

2019-03-27

Incident Log

12:25 PM MDT

The InsideSales.com Technology Team has detected a possible issue with Playbooks import prospect functionality on the US2 Pod. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:30 PM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product on the US2 and US3 Pod with importing prospects. End users are experiencing issues with importing prospects correctly. Only the import prospect functionality is affected by this issue. We are aware of the issue and are actively working on a resolution. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

1:01 PM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks Authorizing with a CRM, Saleforce for example, and authorization of that process not fully completing. Because of this the import prospect feature will not work correctly. We are aware of the issue and are actively working toward a resolution. InsideSales.com Technology Team

State: Identified

Status: Partial Service Disruption

1:33 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 1:14pm MST we restored service to the connect to CRM and import prospect functionality with our Playbooks product. InsideSales.com Technology Team

State:

Status: Operational

Gamification delays to point updates

2019-03-27

Incident Log

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31
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5
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10
11
12
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14
15

Playbooks random slowness

2019-04-15

Incident Log

10:13 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product. End users are experiencing random product slowness when interacting with the product. We are aware of the issue and are actively working to resolve the underlying issue. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

11:08 AM MDT

The InsideSales.com Technology Team is observing improvements in performance with responsiveness with the Playbooks product. End users should be seeing improvements with the product. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

11:15 AM MDT

The InsideSales.com Technology Team is only seeing slowness with the prospects functionality on the US3 Pod. End users are experiencing are seeing random slowness with prospects on US3. All other Playbooks Pods are unaffected. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

12:00 PM MDT

The InsideSales.com Technology Team continues to work on isolating the prospects slowness with the Playbooks product on the US3 Pod. All other Playbooks Pods are unaffected. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

1:15 PM MDT

The InsideSales.com Technology Team are observing random slowness with Playbooks with the US3 Pod. End users may observe some delays as they interact with the Playbooks product. All other Playbooks Pods are unaffected. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

1:37 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 1:19pm MST we restored service to the Playbooks product on US3 Pod. InsideSales.com Technology Team

State:

Status: Operational

16
17
18
19
20
21
PowerDialer Salesforce
23
24
25
26
27
28
29
30
31
1
2

EMEA Powerdialer Issue

2019-04-02

Incident Log

2:45 AM MDT

The InsideSales.com Technology Team has detected a possible issue with the Powerdialer product in the EMEA region. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

2:55 AM MDT

The InsideSales.com Technology Team is observing an issue with the Powerdialer product. End users are experiencing the C2C panel not loading with the product. We are aware of the issue and are actively working to restore service to Powerdialer. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

3:03 AM MDT

The InsideSales.com Technology Team is observing an issue with the Powerdialer product. End users are experiencing the C2C panel not loading with the product. We are aware of the issue and are actively working to restore service to Powerdialer. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

3:12 AM MDT

The InsideSales.com Technology Team has resolved the underlying concern with the PowerDialer product. This incident will now be closed out InsideSales.com Technology Team

State:

Status: Operational

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4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
PowerDialer LMP
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Lead Management Platform
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Predictive Pipeline
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
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17
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19
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Firestorm
23
24
25
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27
28
29
30
31
1
2
3
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5
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Neuralytics
23
24
25
26
27
28
29
30
31
1
2
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5
6
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9
10
11
12
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19
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Vision
23
24
25
26
27
28
29
30
31
1
2
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11
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18
19
20
21
Gamification - Playbooks
23
24
25
26
27

Playbooks US2 and US3 issue with import prospect

2019-03-27

Incident Log

Gamification delays to point updates

2019-03-27

Incident Log

2:12 PM MDT

The InsideSales.com Technology Team is observing an issue with the Gamification feature on Playbooks on the US2 Pod. End users are experiencing delays in updates to their points in Gamification, there is no loss to points they are simply delayed to update. We are aware of the issue and are actively working toward a resolution. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

4:34 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with Gamification feature on Playbooks on the US2 Pod. . At time, 4:00 PM MDT we restored service to the Gamification feature. InsideSales.com Technology Team

State:

Status: Operational

28
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31
1
2
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5
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8
9
10
11
12
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14
15
16
17
18
19
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21
Powerstandings - PowerDialer
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Call Quality
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
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14
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18
19
20
21
Inbound Calls
23
24
25
26
27
28

Phone call routing issue with national carrier

2019-03-29

Incident Log

6:13 PM MDT

The InsideSales.com Technology Team is observing a issue with inbound phone call routing with a national phone carrier. End users may experience inbound phone calls not routing properly, by getting an operator intercept message, saying the number is disconnected or the call phone being dropped. We are aware of the issue and are actively working to route around the affected carrier. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:43 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At time, 12:25 AM MDT we restored service to the inbound call routing fuctionality within the PowerDialer Product. InsideSales.com Technology Team

State:

Status: Operational

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31
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